Offload — Support

Questions, bugs, or feedback? Email ovi.comes@gmail.com and we'll get back to you.

What Offload does

Offload frees up space on your iPhone by copying your oldest photos and videos to an SD card (or any folder in Files), verifying every copy, and only then moving the originals to Recently Deleted — where they stay recoverable for 30 days. Nothing is uploaded.

How do I connect an SD card?

Plug the card into your iPhone through a USB-C (or Lightning) card reader. In Offload, tap the gear in the top-right to open Options, then tap Change under Destination folder and pick the card. You can also pick any folder in the Files app, but a folder on your iPhone won't free up space.

Where do my originals go?

Only after each copy is verified byte-for-byte, the originals are moved to Recently Deleted in Photos. They stay there for 30 days, so you can restore anything before it's permanently removed.

Nothing was deleted — did it fail?

Offload never deletes a photo whose copy didn't verify, and it reverts the whole batch if the copy or the delete step doesn't complete. If you cancel mid-transfer, nothing is deleted and the partial card copies from that run are removed. Your library is always left intact.

Keep the card connected

Don't physically remove the card while a transfer is running. Wait for it to finish (or tap Cancel first). Your data stays safe either way, but yanking a card mid-write can disrupt the device.

Why does Offload need full photo access?

It needs access to your full library to find your oldest photos and copy faithful originals — including both halves of a Live Photo. This all happens on your device; nothing is uploaded. See our Privacy Policy.

Contact

ovi.comes@gmail.com